Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges?

We offer a $9.99 flat rate shipping fee to all 50 States which is 2-5 day shipped. All "Free Shipping" orders are 5-7 days. We now offer UPS 2nd day air for $18.50 flat.

Which payment methods are accepted?

PayPal is our preferred method of payment. Don't have a PayPal account? No problem! PayPal will also process your Visa, MasterCard, AMEX and Discover card without having to create an account.

How long will delivery take?

Your order can take up to 48 hours to process for in stock items. After that all orders are shipped USPS priority mail and can take between 2-7 business days for delivery based on delivery option chosen at checkout. 2 business days for UPS 2nd Day Air. Have questions? Please contact us at

How secure is shopping on GW2? Is my data protected?

As soon as you visit our site you are protected by a 256bit SSL Encryption. Any information you click on and any data entered is fully encrypted between your device and our servers.

What exactly happens after ordering?

Once your order has been submitted we will begin processing your order. On average our turn around time is the same day. However it can take up to 48 hours to process your order for items in stock. Additional time may be required for out of stock and special order items.

Do I receive an invoice for my order?

Once we begin processing your order we will send you status updates and the final invoice for your records. PayPal will also send you payment confirmation notices.

How do I request a return?

Use the "Send Us an Email" form or email us at to request a return. Please include your order# and reason for return. All requests must be made before the 30 day return policy or the request will be denied.

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